Overview

Assistant Manager/Customer Service Rep/Service Writer

 

Salary: $45,000 to $85,000 per year

 

If you are looking for a career and want room for growth. Join one of the fastest growing automotive franchise dealers in the US, offering full health benefits, dental benefits, vision benefits, paid holidays and vacation time.

 

 

RESPONSIBILITIES

 

  • Ability to meet and exceed goals/expectations
  • Meets/greets customers in person or on phone
  • Follow and manage the processes, practices and standards that are set
  • Provide “Best in class” customer service & unique customer experience
  • Ability to communicate with employees & customers and keep everyone on the same page
  • Make decisions, critical thinking and work well under-pressure
  • Understands customers situation and vehicle needs and provides accurate advice on best repair options
  • Manages delivery of required repair action by successfully setting and managing customer expectations
  • Maintains documentation, including PO, invoices, work orders, reports, etc.
  • Enforces organizational safety standards
  • Takes ‘ownership’ and accepts accountability for delivering outstanding service levels

 

Qualifications

  • Strong work ethic, self-motivated, positive attitude, enthusiastic
  • Team-player, results-oriented, professional, and reliable
  • Personable; Interactive, Encouraging, Empathetic
  • Verifiable customer service performance record
  • People-person, ability to connect and understand people
  • Excellent verbal and written communication skills
  • Self-motivated, detail-oriented, organized,
  • Ability to think on feet, problem solving, time-management, critical thinking
  • Must be proficient at Computer/technology
  • Neat, clean, and professional appearance
  • Sales/and or Management experience is a plus
  • Experience in the Auto Industry preferred

 

 

Benefits & Perks:

  • Commission and Bonuses based on performance
  • Health Insurance
  • Paid Holidays
  • Vacation Pay

 

Disclaimer: I acknowledge that I am applying for employment with an independently owned and operated Midas franchisee, a separate company and employer from Midas Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Midas Corporation does not accept or review applications. Any questions about my application or the hiring process must be directed to the Midas franchisee.
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