Overview

Customer Service Representative

The Customer Service Representative is responsible for establishing and maintaining good customer relations and accurately completing service paperwork. Responsibilities include but aren’t limited to:

  • Explaining services and pricing in order to achieve high customer satisfaction, which can lead to increased revenues
  • Gathering technical information from the Shop Manager or Service Technicians in response to customer questions
  • Presenting all promotional materials to customers
  • Maintaining marketing programs, including reminder cards and notices, as directed by the Shop Manager

Requirements:

  • Commitment to excellence at all levels of service
  • Automotive and retail experience helpful
  • Cheerful and friendly communication skills
  • Enthusiastic attitude and strong work ethic
  • Basic computer and office management skills
  • Clean and neat appearance
  • Clear and effective telephone skills
  • Valid state driver’s license (preferred)
Disclaimer: I acknowledge that I am applying for employment with an independently owned and operated SpeeDee franchisee, a separate company and employer from SpeeDee Worldwide Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and SpeeDee Worldwide Corporation does not accept or review applications. Any questions about my application or the hiring process must be directed to the SpeeDee franchisee.
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